Administration Assistant - Empty Homes

Administration Assistant - Empty Homes

Company:
Valleys to Coast Housing

Salary: £25,947

Hours:

Full-time

Location:

Bridgend, CF31 1TZ

Working pattern:
On-site

Job type:
Permanent

Posting date: 24 Aug 2026

Closing date: 14 Sept 2026

We are currently recruiting for an Administration Assistant for our Empty Homes team.

In this role, you will provide administrative support across the void process, starting from property notice. Key duties include scheduling pre-term inspections, managing surveyor and assessor calendars via Service Connect and Google Calendar, setting up key safe and lock access, coordinating with compliance teams on tenancy endings, and arranging gas capping and property clearance.

You will track work progress to keep turnaround times within the 28-day target. Responsibilities include assisting surveyors with work orders, monitoring progress via tracking tools, proactively following up on outstanding tasks, and escalating delays.

Additionally, you will manage the void administration inbox, maintain records in Service Connect, and compile compliance certifications (such as EICRs) to complete property handovers for new Contract Holders.

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

If you need any support as part of the application process please contact

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

Proud member of the Disability Confident employer scheme

37 hours per week

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.