After Sales Regional Business Manager - West Midlands, Shropshire & North Wales

The Role

We currently have a vacancy for a talented and driven individual to operate a Regional After Sales field management role within the organisation, covering the West Midlands, Shropshire & North Wales. This is a rare and exciting opportunity for career progression within a highly successful business. You do not need to be an automotive aftersales specialist to apply. The successful candidate will be supported to acquire the more detailed aspects of this role on the job, through the support and guidance of our UK number one ranked Aftersales Field Team.

More important are your interpersonal and communication skills, along with the ability to influence change. If you have experience within account management, along with strong coaching and persuasion skills, this could be the ideal role for you.

Maximise dealer after sales performance and profitability. Increase parts and accessory sales and customer retention, utilising ‘SMART’ dealer action plans. Manage at dealer/regional level the customer satisfaction performance to achieve No. 1 position in industry CSI surveys. Implement marketing activities to achieve KUK commercial objectives. Act as the link between KUK and the dealer network.

• Achievement of Regional parts & accessory targets, ensuring genuine parts and accessory are purchased from KUK
• Ensure dealers participate in all available key commercial programme opportunities and marketing activities, to maximise profitability
• Ensure participation in KUK/KEU Customer Satisfaction Index (CSI) programmes. Generate relevant dealer action plans to improve performance
• Develop and train dealer staff in all aspects of KUK programmes, policies, procedures and charters
• Ensure dealer staff are aware of all KUK technical and commercial bulletins and communications, including policies and standards
• Ensure dealers fully utilise KIA approved systems / programmes to maximise Retention, CRM and available revenue opportunities.
• Identify & implement after sales “Best Practice” initiatives within dealer network, maximising profitability & reducing KUK costs.
• Produce high standard visit report documents with fully integrated SMART based action plans

• Provide support for dealers and key internal departments, (i.e. KIA Contact Centre, Warranty, Technical, Quality and Parts & Accessory teams)
• Ensuring dealers participate and develop within all core training modules, utilising KIA Academy or core programme initiatives.
• Support new dealer appointments to ensure total understanding of KUK systems and processes
• Ensure all KUK policies and franchise standards are met, ensuring the relevant areas of the dealer agreement are met and maintained
• Support, implementation and deployment of projects and short‑term commercial initiatives within assigned timescales
• Full UK driving licence
• The role requires the successful candidate to live within the territory, alternatively we will consider applications for candidates who are prepared to relocate. The territory is West Midlands, Shropshire & North Wales.

• Degree educated or graduate calibre desirable but not essential

• B2B Experience (Automotive manufacturer desirable)
• Retail customer facing experience (dealership operations desirable)
• Ability to negotiate at senior management levels
• Influencing change to drive Performance Improvement

• Excellent interpersonal and communication skills
• Strong coaching and persuasion skills
• Self‑starter, confident, organised, motivated, driven and with a desire to learn
• Strong presentation skills
• Ability to interpret and present complex data
• Numerate and PC literate. MS Office (PPT/Excel)

• Employee Car Scheme (car lease + insurance all included from £90/month)
• Onsite Chef at head office - free lunch
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Income Protection & life Assurance
• Critical Illness Protection
• 24 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more
• Financial hub…