Service Advisor

We are currently seeking an experienced and professional Service Advisor to join a reputable dealer group in Bridgend. This is an excellent opportunity for a individual with a strong customer service background within the automotive industry to develop their career within a forward-thinking, family-run business.

Benefits of a Service Advisor:

• Competitive salary of up to £29,750 per annum, dependent on experience
• OTE of £35,000
• 22 days’ annual leave plus Bank Holidays
• CBS (Car Buyer Scheme) for you and your family
• Access to manufacturer-accredited training and development
• Workplace pension scheme
• Opportunities for career progression within an innovative dealership group
• Rotating shifts including early mornings, late finishes, and every third Saturday, with overtime paid at time and a half

Duties of a Service Advisor:

• Greet and assist customers in a professional and courteous manner at the Service Department
• Schedule vehicle servicing, maintenance, and repair work efficiently
• Liaise with the workshop to monitor progress of repairs and communicate updates to customers
• Upsell additional products and services to maximise workshop productivity and customer satisfaction
• Arrange courtesy vehicles when required
• Maintain accurate records of all customer interactions and service activities
• Provide a high standard of customer service, ensuring total customer satisfaction

Requirements of a Service Advisor:

• Recent or current experience as a Service Advisor or a similar role within a franchised dealership
• Exceptional communication skills with a focus on delivering outstanding customer service
• Strong organisational skills and IT literacy; experience with Kerridge/ADP systems is preferable
• Full UK driving licence with minimal points
• Ability to work on rotating shifts including Saturdays

If you are an experienced Service Advisor looking for a new and rewarding opportunity within the Bridgend area, this vacancy offers excellent earning potential, career development, and a supportive working environment.

Contact Harry Thaxton-Wood Cock, Automotive Recruitment Specialist at Perfect Placement covering Bridgend and West Lothian, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career