Service Advisor

We are seeking a Service Advisor to join our clients established, franchise-approved motorcycle dealership in Bridgend, South Wales. This is an excellent opportunity for an experienced automotive customer service professional or Vehicle Technician looking to move into an office-based role.

Working as a Service Advisor, you will support their Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.

• £29,000 £ 33,000 basic salary per annum, dependent on experience
• Bonus scheme
• 22 days annual leave plus bank holidays
• Workplace pension and healthcare
• In-house and manufacturer-accredited training
• Excellent long-term career prospects within a major motorcycle dealer group
• Five-day working week with Sundays and Mondays off

• Greet customers and book motorcycles into the Service Department
• Advise customers on repair requirements and minor technical issues
• Liaise closely with the workshop and monitor work in progress
• Plan and maintain an efficient workshop diary
• Keep customers updated throughout the repair process
• Identify opportunities to promote additional products and services
• Process payments for completed work
• Deliver high standards of customer service while achieving company targets

• Proven customer service experience, ideally within an automotive, motorcycle or dealership environment
• A genuine passion for motorcycles and two-wheeled vehicles
• Strong communication, organisation and relationship-building skills
• Confidence advising customers and achieving commercial targets
• A professional, collaborative approach to working within a busy team
• Vehicle Technicians seeking a move away from workshop-based work are encouraged to apply
• A UK motorcycle licence with minimal points is desirable but not essential

This Service Advisor position offers a competitive package, structured training and the opportunity to build a long-term career in the motorcycle industry.

If you are an experienced Service Advisor seeking a new opportunity in Bridgend, we would welcome your application.