Business Improvement Specialist

About Us:

Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.

We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.

With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Business Improvement Specialist to join our Business Improvement Team.

• Effective marketing and communication skills to sell the improvements to staff at all levels of the organisation
• Coaching and change management skills
• Interpersonal skills, able to work with staff from all levels of the business
• Familiar with standard project management techniques, e.g. progress reporting, completing risk and issue logs.
• Be resilient despite constant change or when difficult circumstances arise
• Demonstrates integrity and support for organisational CALON values
• Committed to ongoing personal development and the development of others
• Keen attention to accuracy and detail
• Ability to remain calm under pressure to meet deadlines, an organised approach, able to work on multiple tasks
• Able to sustain good working relationships
• A receptive and responsive approach to change and open to new ways of doing things
• Ability to problem solve

You will also need to have the following knowledge, experience and qualifications

• Educated to Level 5 of the National Qualification Framework for England, Wales and Northern Ireland
• Project Management qualification (or working towards)
• Business Analysis qualifications (or working towards)
• Knowledge of housing management systems, and their key functions repairs scheduling, compliance, stock management, tenancy management, rents, ASB.
• Knowledge of Data Protection legislation ideally Data Protection Act 2018 and GDPR
• Knowledge of business analysis and business process design
• Understanding of housing services and the social housing sector
• Using of Microsoft Office 2010, particularly Word, Excel and Power Point
• Experience of using NPS or a similar housing management system
• Experience of playing a key project role in change management programmes

We’re looking for a Business Improvement Specialist to play a key role in delivering projects in our portfolio.

This is an exciting opportunity to support organisation-wide change, working with colleagues across Tai Calon to improve how we deliver services and enhance the customer experience. You’ll be involved in identifying opportunities for improvement, mapping and redesigning processes, and supporting the implementation of change using our Engage, Explore, Grow (EEG) approach.

The role will also focus on supporting system improvements, testing solutions, and helping staff adapt to new ways of working through training and coaching.

• Has a passion for improving services and customer outcomes
• Enjoys working collaboratively across teams
• Is confident engaging with colleagues at all levels
• Has strong organisational, project management, problem-solving and communication skills

This is a great opportunity to contribute to a small, busy team, delivering improvement projects across the business.

• To specialise in the delivery of improvement projects, including making enhancements and changes to key organisational IT systems.
• To support change management across the business, engaging with users to identify where change is needed to business process, and to services we provide to internal and external customers. To investigate and test solutions with the business.
• Actively engage with staff to understand business…