Service Advisor

We are currently seeking an experienced Service Advisor to join the Aftersales team at Jaguar Land Rover Cardiff. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm.

• Creating and managing customer workshop bookings
• Preparation for customer visit
• Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles
• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
  A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence
  30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group