Service Advisors

Volkswagen Van Centre Cardiff, part of the Sinclair Group, is looking for a confident, customer-focused Service Advisor to join our Aftersales team. Whether you're already experienced within the motor industry or you're someone with the right attitude, enthusiasm and drive to learn, we'd love to hear from you. Full training will be provided, and you'll be joining a business that genuinely invests in your development.

Position:
Service Advisor Van Centre Cardiff
Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm
Saturday Rota: 1 every 3 weeks 8.30am to 12.30pm as overtime.
Position pays: £27,300 basic plus a monthly bonus.
Bonus Schemes: OTE and bonus scheme which can be discussed further at interview.

Location:

Van Centre Cardiff CF10 4BB
.

• Creating and managing customer workshop bookings
• Preparing for customer visits to ensure a smooth and professional experience
• Communicating technical advice clearly, helping customers make informed decisions
• Using digital tools confidently in a modern, paperless environment
• Delivering on customer‑first and modern‑luxury principles
• Maintaining exceptional accuracy in costing, job cards, invoicing and customer communication records
• Working closely with technicians and the wider team to keep everything running efficiently

• A positive attitude and the confidence to resolve issues calmly and efficiently
• A strong computer literacy and comfort with digital systems
• The ability to multitask and adapt within a busy environment
• Excellent communication and influencing skills
• Strong organisational skills to balance customer needs with workshop capacity
• A willingness to follow defined processes and maintain high standards
• Solid administration skills and attention to detail
• A full UK driving licence

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced maternity paternity /Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Long-service recognition at
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development and progression opportunities across the the Sinclair Group.

If you'd like to become part of the Aftersales team at Van Centre Cardiff, please send us your CV and a covering letter, including your salary expectations. We look forward to hearing from you and helping you take the next step in your automotive career.