Lloyds Banking Group Customer Support

Job Summary

Part‑time branch‑based opportunity, 17.5 hours per week in Bridgend or Port Talbot branches.

Part‑time schedule across two weeks:

• Week1
  :
  Monday 09:00‑15:30 (6hrs), Thursday 09:00‑15:00 (6hrs), Friday 09:00‑15:00 (6hrs). (Total
  18hrs)
• Week2
  :
  Monday 09:00‑16:00 (6.5hrs), Friday 09:00‑15:30 (6hrs), Saturday 08:45‑13:15 (4.5hrs). (Total
  17hrs)

Shift pattern may be adjusted for customer demand; changes will be discussed in advance.

£13,100 per year, increasing to £13,475 after six months.

Provide face‑to‑face support to customers in branch, handling everyday banking tasks and offering reassurance, guidance and practical support during important moments such as bereavement, fraud concerns, or vulnerable customer situations. Promote digital services and help customers use online and mobile banking. Recognise opportunities to connect customers with suitable products and services.

• Minimum 12 months customer service experience.
• People‑oriented, honest, genuine, and caring about helping people with finances.
• Ability to build relationships quickly and deliver excellent customer experience.
• Empathy, integrity, care, and dedication to resolve queries and build confidence.
• Commitment to meet promises and exceed customer expectations.
• Team player, collaborating closely with colleagues to meet customer needs.

All new colleagues spend at least 12months in a customer‑service role, mastering new skills and earning accreditations through the Skill Progression Framework. This foundation supports transition into roles across the group, including support by phone, online, web chat, video or social media, and potential leadership roles in Digital, Operations, Fraud, or Financial Planning.

• Generous pension contribution up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping
• 22days holiday (pro‑rated for part‑time), plus bank holidays
• Well‑being initiatives
• Generous parental leave policies
• Uniform supplied

We’re disability confident. Reasonable adjustments may be made to recruitment processes upon request.

Bridgend and Port Talbot branches within reasonable distance of each other.