Customer Support

You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently.

Recognise opportunities to connect customers with the right products and services. You’ll learn on the job, so the right attitude—calm under pressure, adaptable and empathetic—matters most. As you grow, you may progress into other roles across the Group, including support by phone, online or through channels such as web chat, video or social media.

• Minimum 12 months of customer service experience.
• A people person: honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships and give customers a fantastic experience.
• Empathy and integrity: take time to resolve queries and give customers confidence in the service.
• Commitment to delivering on promises and going above and beyond for customers.
• Teammate spirit: collaborating closely with colleagues to ensure customers’ needs are met.

• Generous pension contribution of up to 15 %.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
• Range of wellbeing initiatives and generous parental leave policies.
• Salaries reviewed annually on 1 April as part of the annual pay review.
• Full uniform provided.

• Week 1 – 18 hrs:
  Monday 09:00‑15:30 (6 hrs), Thursday 09:00‑15:00 (6 hrs), Friday 09:00‑15:00 (6 hrs).
• Week 2 – 17 hrs:
  Monday 09:00‑16:00 (6.5 hrs), Friday 09:00‑15:30 (6 hrs), Saturday 08:45‑13:15 (4.5 hrs).
• Hours may adjust to meet changing customer demand; changes will be discussed and agreed in advance.

£13,100, increasing to £13,475 after 6 months.

We are disability confident. Reasonable adjustments can be made to our recruitment processes upon request.