Customer Service Administrator

About the Role

We are looking for an organised and detail-oriented Customer Service Administrator to join our busy team. This is a varied role involving customer service, order processing, payment handling, and logistics coordination. The successful candidate will play a key role in ensuring customers always receive a professional and efficient service.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Arranging collections and coordinating with customers and transport providers
• Taking and processing customer payments
• Handling inbound telephone calls and customer enquiries
• Maintaining accurate customer records and updating internal systems
• Resolving customer queries in a professional and timely manner
• Providing general administrative support to the team
• Managing shared email inboxes, ensuring customer enquiries, orders, and requests are responded to promptly and allocated appropriately

Essential Skills & Experience

• Previous experience in a customer service and administration role
• Experience using Sage 200 is essential
• Confident processing orders and managing customer accounts within Sage 200
• Excellent attention to detail and a high level of accuracy
• Strong telephone and communication skills
• Good IT skills, including Microsoft Office applications
• Excellent organisational and time management skills
• Ability to work effectively both independently and as part of a team

What We Offer

• 20 days annual holiday plus bank holidays
• Early finish every Friday at 2:30pm
• Friendly and supportive working environment
• Full-time, permanent position
• Opportunity to develop and grow within the business

Salary will be £12.77 per hour

Start as soon as possible.

Working Hours:

• Monday to Thursday: 8:00am - 5:00pm
• Friday: 8:00am - 2pm