Service Representative Apprentice

Service Representative Apprentice

Location:

UK South / London

Apprentice Level: UK Level 4 Higher Apprenticeship Programme – Building Services

Salary: £21,000

As a Service Representative Apprentice, you will work within the service team and learn new skills practically in electrical/mechanical/cooling engineering as well as knowledge of engineering theory and Schneider Electric Products. Through dedicated hands‑on experience you will immerse yourself in our technical expertise, customer support and solution‑driven initiatives whilst contributing to the delivery of exceptional services, maintenance, and problem‑solving strategies. You will travel across the UK to customer locations to support this exciting fast‑paced business as we accelerate the decarbonisation journey of our customers offering an exclusive end‑to‑end service portfolio.

• Cooling product portfolio fully trained
• Eco Structure Asset Advisor – Installation and Connectivity
• Installation and Commissioning of Uninterrupted Power Supply, Cooling, Switchgear and Transformers
• Modifications/refurbishment to existing plant and equipment
• Support Maintenance/Inspection Teams
• Perform site risk assessments and complete lock out tag out safety documents
• Support Project Manager and Country Service Manager with customer work scopes
• Document test results and produce site work reports
• Promote the Company’s service activities, identify and pursue business opportunities.

During your apprenticeship, you will receive two different types of training.

On‑the‑job training will be delivered by Schneider Electric, as your employer. You’ll receive training and supervision to help you perform the job you’ve been hired to do. This will include skills and knowledge that fall outside of the apprenticeship but are needed for the job role. As well as providing “on‑the‑job” training, it is important that we support you in additional ways to ensure your success.

Types of support will include:

• A comprehensive induction
• Mentoring or regular one‑to‑one guidance
• Social enrichment and networking opportunities
• Performance reviews
• Mental health and wellbeing support
• Feedback opportunities

Off‑the‑job training is delivered by one of our carefully selected Training Providers during your normal working hours. You will spend at least 20% (average 6 hours per week) of your working hours completing “off‑the‑job” training. This is protected time and is a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours set out in the apprenticeship standard so you can achieve occupational competence.

37.5 hours per week to be worked from Monday to Friday.

Exact start and finish times are to be agreed upon with line manager. Some of these hours will be allocated to off‑the‑job training as part of your Apprenticeship Programme.

• Full UK Driver’s License
• An aptitude for electrical/mechanical engineering
• Good understanding of IT to be able to work with computers and learn new software packages
• Required to work at nuclear, military locations
• Be self‑motivated and resourceful, flexible with respect to changing tasks and available at the times required to perform them

• Be customer/results focused and demonstrate a ‘service’ disposition
• Be willing to learn similar disciplines on related equipment

Have a minimum of 5 GCSEs (or equivalent) at Grade C/4 or above including Mathematics, English and STEM‑related subject. Applicants must also have a minimum of 48 UCAS Points made up from A‑Levels, BTEC Level 3 National Extended Diploma in Construction or Engineering or equivalent.

Please note that a full UK Driving License is essential for this position, though we will accept applications from those who are in the process of obtaining one (ie currently completing driving lessons). If your role is a ‘Travelling Appointment’ and so requires a vehicle, this will be provided by Schneider Electric.

No pre‑requisite experience required but a demonstrable interest in engineering through school or hobby interests.

Please note…