Head of Governance

Job title

Head of Governance

Capita Pension Solutions Ltd, part of the Capita Experience Division, is committed to delivering better outcomes for clients, members and colleagues. As a core member of the Senior Leadership Team, the Head of Governance plays a pivotal role in ensuring the business operates within an effective, robust and compliant governance framework that supports our people, processes and systems.

The Head of Governance is responsible for overseeing all aspects of corporate governance across the Pensions business, ensuring compliance with legislation, regulation and internal policies, and fostering a culture of transparency and accountability. The role provides effective leadership that guides and empowers teams, ensuring that they are well supported and managed to deliver consistently strong outcomes. As a senior leader, the Head of Governance will role model Capita’s values and behaviours, champion an excellent colleague experience, and act as a catalyst for diversity of thought, inclusion and continuous improvement across the organisation.

• Understand client and business requirements and delivery to deliver a robust governance framework.
• Be open to challenging the status quo and taking bold decisions.
• Assess how to manage enterprise risk, ensuring compliance with corporate policies and legislation.
• Extensive senior governance experience in pensions, financial services or regulated environments with a knowledge of DB and/or DC pension schemes.
• Strong regulatory understanding (FCA, TPR, ICO, HMRC).
• Proven leadership of large scale teams in governance, risk, compliance and assurance functions.
• Skilled in influencing senior executives and operating in complex stakeholder environments.
• Demonstrated ability to strengthen governance frameworks and drive cultural change.
• Understand the importance of an effective and compliant governance framework to support our people and our business processes and systems.
• Proven record of delivering change management activity.
• Demonstrable ability to succeed in a complex matrix environment, where they do not personally hold all the levers required to succeed.
• Operational experience of operating within a regulated business.

• Own and maintain the CPSL governance framework, ensuring alignment with Capita Group standards and regulatory expectations.
• Maintain a robust governance infrastructure that effectively mitigates all key business risks across all areas within Pensions and engenders a culture of compliance and risk awareness that ensures all regulatory and internal control requirements are adhered to.
• Lead governance operations including controls, complaints, business continuity, AML/sanctions monitoring, and regulatory compliance.
• Ensure all governance forums (e.g., risk committees, assurance boards, operational governance forums) run effectively with appropriate documentation, escalations and action tracking.

• Oversee the Risk & FS Compliance function and ensure CPSL meets statutory and regulatory requirements (FCA, TPR, ICO).
• Manage relationships with the relevant regulatory bodies.
• Provide senior leadership for enterprise risk management, including risk appetite, monitoring, controls and assurance.
• Ensure timely reporting into CPS Risk & Compliance Committee and CPSL Regulatory Board.

• Lead Project & Programme Assurance for major programmes, ensuring compliance with governance and risk frameworks.
• Strengthen the internal control environment across data, operations, payroll, admin and transformation functions.

• Lead the governance function for the pensions business which brings together all activity that helps a colleague, helps a client.
• Review, develop and implement strategies, policies and procedures in line with legislation, regulations and best practice across all functions aligned under the governance function.
• Ensure compliance across the business and have strategies in place to identify non compliance and provide corrective actions.
• Act as a key member of…