Senior Developer Support Engineer - EMEA

United Kingdom

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge “standard” thinking, and want to influence our future. If you have a passion for improving the developer experience, building world‑class open‑source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

As a Senior Developer Support Engineer
, you will help developers deploy, operate, and scale Temporal in cloud‑native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real‑world distributed systems problems and enabling others to succeed.

• Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services).
• Investigate and resolve performance bottlenecks, networking problems, and availability incidents.
• Provide clear, actionable guidance to help developers run Temporal reliably at scale.
  Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or proactively improving systems.

• Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools.
• Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments.

• Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback.
• Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community.
• Participate in on‑call rotations to support production deployments and provide timely responses to critical issues.

• 5+ years of experience in cloud‑based environments as an infrastructure engineer
• Proficiency with AWS, GCP, or Azure cloud platforms
  Hands‑on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
• Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
  Demonstrated ability to manage services across on‑premises and cloud infrastructures
• Experience with monitoring/observability tools such as Prometheus, Grafana, or Open Telemetry
• Prior experience troubleshooting production performance and availability issues
• Strong written and verbal communication skills; ability to explain complex technical concepts clearly
• Comfort working on a remote team and collaborating across time zones

• Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
• Knowledge of security certificate management and implementation
• Background in customer‑facing roles such as professional services, solutions architecture, or developer advocacy
• Fluency in one or more of:
  Python, Go, Java, or Type Script
• Familiarity with distributed systems concepts and Temporal workflows

• The estimated pay range for this role is £70,000 - £92,000
• Additionally, this role is eligible to participate in Temporal's equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full‑time employees, part‑time or temporary positions are excluded.

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical,…