Technical Support Analyst
Job in
Bridgend, Bridgend County, CF31, Wales, UK
Listed on 2026-06-26
Listing for:
Foxwood Recruitment
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provide efficient 1st/2nd line support service for front‑line troubleshooting, diagnostic queries and fixes for technical issues.
- Work independently to resolve issues and recognize when to escalates for further expertise.
- Provide support for a wide variety of bespoke systems, Microsoft programmes and desktop applications.
- Assist with networking, hardware and printer issues.
- Keep customers informed until their problems are resolved.
- Natural problem solver.
- Able to work independently and as part of a team.
- Punctual and reliable.
- Tech savvy with excellent knowledge of Microsoft operating systems and other applications.
- Previous experience on a Service Desk is highly desirable but not essential.
- Knowledge of Active Directory – desirable.
- ITIL awareness – desirable.
- Excellent written and verbal communication skills.
This is an exciting role that offers a strong focus on technical expertise and customer service. Successful candidates will receive opportunities for career development.
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