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Customer Service Coordinator
Job in
Bridgend, Bridgend County, CF31, Wales, UK
Listed on 2026-09-17
Listing for:
Exponential-e
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
- Acknowledge and expand incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
- Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
- Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers
- To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement, Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Strong customer service focus with excellent verbal and written communication skills - Proven problem solver with strong analytical and trend analysis skills
- Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership
- Positive and professional attitude
- Experience working in a pressurised customer focused Service Desk within an ITIL based environment
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
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