ICT Infrastructure Manager

Information & Communication Technologies

Department Information Communications Technologies

Location HQ, Bridgend

Grade PO5

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 2

Shortlisting Date 5 November 2026

Interview Date 12 November 2026

Closing Date 03/11/2026, 15:00

Job Advert Description
ICT INFRASTRUCTURE MANAGER

Location: South Wales Police Headquarters, Bridgend, Wales

Permanent

Salary £51,294.00 - £54,879.00 p/a

• Are you looking for your next career step?
• Do you want to be a part of an Innovative Organisation?

About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment.

We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police’s technical infrastructure.

As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners.

Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items.

Responsibilities:

• Manage the day-to-day infrastructure operations including servers, network, security and cloud services.
• Lead infrastructure projects including upgrades, migrations and system implementations.
• Develop and maintain security protocols and procedures for infrastructure systems.
• Oversee disaster recovery and business continuity planning.
• Provide technical guidance to the infrastructure team and other teams within ICT.
• Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient.
• To provide specialist advice and guidance on a range of complex and/or escalated technical issues.

Requirements:

• Possess any of the following:
  • A bachelor’s degree in an ICT related subject
  • An ICT related qualification
  • Demonstratable equivalent skills or experience
• Proven experience of managing a team of technical specialists.
• Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level.
• Proven experience of managing day-to-day ICT operations.
• Skilled in system integration as well as a sound knowledge of major ICT platforms
• Experience in leading infrastructure projects
• Strong analytical and problem-solving skills

Where you’ll fit in:

The ICT Infrastructure Manager sits within the Technical Delivery section and reports to the ICT Technical Delivery Manager.

Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security…