Claims Assistant

Claims Assistant page is loaded## Claims Assistant locations:
UK - Bridgendtime type:
Full time posted on:
Posted Todayjob requisition :
2026-19
*
* Job Title:

** Claims Assistant
** Reporting to:
** Team Leader
** Direct Reports:
** 0
* * Position Type:
** Full Time – Permanent – 35 hours per week
** Why
* * Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
** About Operations
** Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement:
Ops makes it happen.
** Operations is made up of 7 functions, this role sits within:
The International Delivery Centre
** The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.

Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.
*
* Job Purpose:

** Due to our continued growth, we are looking for a Claims Assistant to join our growing team of professionals.

The successful candidate will assist and participate in the day-to-day operations of the Claims Department by ensuring accurate and timely completion of all allocated duties. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/admin experience.
*
* Key Responsibilities:

*** Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards
* To liaise with Underwriters, Brokers and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries via phone and email
* Amend claims reserves and enter payments on the claims system
* Attend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably required
** Skills and Experience Specification:
*** Microsoft Office proficiency, particularly Excel
* Excellent communication skills, both written and verbal
* A willingness to work both as part of team and on own initiative as required
* Demonstrate attention to detail to ensure accurate documentation is maintained
* Prepared to study towards relevant insurance qualifications
** What We Offer
** The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit  for more information about our companies.#LI-HJ1
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