Operations Director

Job Title:

Operations Director

Location:

Bridgend, South Wales

Salary: £50,000 - £65,000 per annum

Job Type: Full Time, Permanent

Working Hours:

Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

The role:

As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group.

You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams.

The role will also include implementing the wider Boards' strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency.

Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture.

Responsibilities:

Operations:

Overall responsibility for the operations and projects departments.
Be the point of escalation should the need arise.
Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales.
Workforce planning - working with the department heads to understand recruitment drivers and needs.
Business process improvement and continuous seeking ways to improve quality and efficiencies - in particular supporting our evolution into an AI-enabled MSP
121's and coaching - working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary.

Systems & Processes:

Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems - making increased use of existing tools and evaluating new tools to enhance our service and internal processes
Facilitate working parties to look at our model of "simplify, standardise, automate and amplify"
Implement and continue operational standards such as ISO
9001, ISO
14001 and ISO
27001
Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams

Integrations & Reporting:

Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders.
Drive structured reporting functions across the group - Power BI reports - scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have 'Beautiful Data' integrated across our business.
Provide executive reports on operational departments.

Corporate & Compliance

Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working.
Own operational budgets such as vehicles and buildings.
Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads.
Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework.
Act as the senior H&S accountable owner-maintain policies, risk assessments and ensure our H&S audits are completed each year.

What we're looking for:

Previous Operational leadership experience
Previous work at Board level or equivalent
Preferred experience in an IT Managed Service Provider or a technology led business
Ability to manage people effectively and get the best out of others
Proven track record on process…