Head Operations at Bolt Pharmacy — On Site, –inc equity

About Aios Medical

Our overarching mission is to accelerate the mass‑market global adoption of consumer biotech products so every human can live at least 100 healthy years. Our immediate focus is excess body weight. We are accelerating the global take‑up of GLP‑1 medications by increasing their accessibility to help solve obesity worldwide. To do that, we’re building an AI‑powered clinical operating system:
Clinic

OS. Clinic

OS makes it effortless for consumer brands to easily offer direct‑to‑patient healthcare, globally. We work with external Brand Partners, as well as using this infrastructure to scale our own internal consumer healthcare brands.

Since we launched Fella Health in the US in June 2021, Fella has positioned itself as no‑nonsense weight loss for busy bigger guys. Today, we operate multiple brands across the US & UK – our two biggest are Fella Health (US & UK) and Bolt Pharmacy (UK). Our infrastructure will have served 100 million patients worldwide by 2035. We’ll then use that direct‑to‑patient infrastructure to serve next‑gen biotech products at‑scale to increase the proportion of humans living at least 100 healthy years.

In so doing, we’ll become the world’s first trillion dollar healthcare company.

We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >40x since Aug 2023. We’re serving >40k customers with high NPS. We’re >$50M/yr revenue. We’ve been cashflow positive for >24 months. We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.

We're backed by top healthcare & consumer investors:

• Y Combinator
• Global Founders Capital – backed Facebook, Slack, Linked In, Revolut, Rocket Internet
• Angel List Early Stage Fund (backed by Naval Ravikant)
• Brand Project (venture‑builder behind 2 unicorns)
• The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (> $300m valuations), Vouch Insurance (> $500m valuations), Not Boring (Packy McCormick)

Read more about working with us:
Working at Aios Medical: (Use the "Apply for this Job" box below).-medical

We are building a world‑class team. As Head of UK Operations at Bolt, your fundamental role is to build and scale the physical and logistical backbone that makes fast, safe, and high‑quality patient delivery possible. You’ll take full ownership of our UK operations from the current pharmacy setup to the design and launch of our next‑generation facility.

You’ll build the systems that let us move from 4,000 to 35,000 orders a day without chaos. You’ll streamline every step of dispensing, automate where possible, and create clear flow across receiving, checking, packing, and handoff. You’ll strengthen cold chain and inventory security, implement scan‑based verification, and ensure the operation is ready to handle 10x scale.

At its core, this role is about running the four walls of the operation:

• People management
  You’ll lead the on‑site operations team day to day. This includes hiring, training, scheduling, performance management, and making hard calls when needed. You’ll set clear standards on the floor and build a culture of pace, precision, and accountability.
• Process improvement & throughput
  You’ll continuously improve how work gets done. This means driving micro‑optimizations in layout, tooling, and workflow to increase throughput while maintaining quality. You’ll own the path from today’s scale to 10k, 20k, and 35k+ orders per day.
• Daily facility operations
  You’ll keep the building running. From suppliers and pickups to equipment, maintenance, safety, and site readiness, you’ll ensure the operation is stable, compliant, and resilient even under spikes or unexpected issues.

Great performance in this role means the site runs smoothly at scale, error rates trend down, speed increases, and the team can absorb rapid growth without chaos or burnout.

This is a full‑time, UK‑based role, with some meetings around midday Pacific Time for calls as needed.

You’ll report directly to Jordan Pellikan (Head of CX & Ops).

You’ll also work closely with:

• Richie (CEO)
• Saim (UK Lead)
• Ben Dowdle (Head of Product)

• Take full ownership of the…