Provider Services Manager

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Contractual hours 37

Basis Full time

Job category/type Social Care – Adults/Children

Date posted 08/10/2026

Job reference 19204

37 hours per week

Are you an experienced and inspiring leader with a passion for delivering outstanding care and support? Do you want to shape the future of services that make a genuine difference to people's lives every day?

Bridgend County Borough Council is seeking an exceptional leader to join our Adult Social Care leadership team and provide strategic and operational leadership across our Residential and Extra Care Services.

This is a rare and exciting opportunity to influence the future direction of adult social care, lead high-performing services, and champion innovative, person-centred approaches that enable people to live safe, independent and fulfilling lives.

Working alongside a committed and ambitious senior leadership team, you will play a key role in driving service excellence, supporting workforce development, and delivering positive outcomes for the people and communities we support. In return, you’ll join an organisation committed to investing in its people, with opportunities to develop professionally and make a lasting contribution to services across Bridgend.

If you are a value-driven leader who thrives on improving services, inspiring others and delivering meaningful change, we would love to hear from you.

You will provide strategic and operational leadership and direction across Residential and Extra Care Services, ensuring the delivery of high-quality, safe and effective services that promote wellbeing, independence and choice. The role offers significant scope to influence how services develop and contribute to their future direction.

Key responsibilities include:

• Leading and developing Residential and Extra Care Services across the county borough.
• Providing leadership, support and professional challenge to Registered Managers, promoting a culture of excellence, accountability and continuous improvement.
• Ensuring compliance with RISCA, Care Inspectorate Wales requirements and Social Care Wales Codes of Professional Practice.
• Driving innovation, service transformation, quality assurance, safeguarding and performance improvement.
• Leading a large and diverse workforce across multiple locations.
• Managing significant budgets and resources effectively, ensuring value for money and high-quality outcomes.
• Building and maintaining strong partnerships with health, social care, housing and third-sector organisations.
• Deputising for the Responsible Individual when required and supporting robust governance arrangements across services.

We are looking for a confident, credible and forward-thinking leader who can inspire others and deliver sustainable improvements across services.

You will bring:

• Significant experience of managing regulated residential care services for older people.
• A strong understanding of adult social care legislation, safeguarding responsibilities and regulatory requirements.
• A proven track record of leading service improvement and successfully managing change.
• Excellent leadership, communication and relationship-building skills.
• Experience of managing complex budgets, resources and operational performance.
• The ability to work collaboratively and build effective relationships with a wide range of partners and stakeholders.
• A passion for delivering outstanding outcomes for people, families and communities.
• Above all, you will be committed to delivering person-centred services and creating an environment where people and teams can thrive.

At Bridgend County Borough…