Operations Team Leader - West Region

Select how often (in days) to receive an alert:

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Operations Team Leader

Location: Field based from our Bridgend and Newton Abbot depots

Job type: Full Time, Permanent

Work Schedule: Monday to Friday, 39 hours per week

As an Operations Team Leader, you will provide day-to-day leadership, coaching and support to depot and field-based colleagues, ensuring Rental Operations consistently meets and exceeds customer expectations.

You will play a key role in ensuring the efficient operation of the Regional Operations while supporting service delivery across your designated region. Working closely with the Rental Operations Manager, you will drive performance, maintain compliance and help create a culture of continuous improvement.

• Leading, motivating and developing both depot and field-based teams.
• Ensuring all Health & Safety policies, procedures and safe systems of work are followed.
• Supporting Rental product forecasting and stock replenishment across the region.
• Managing and coordinating daily operational activities within the Regional Operations Centre.
• Monitoring product quality and reporting issues through the Trackwise system.
• Investigating quality complaints and implementing effective corrective actions.
• Managing equipment damage reporting and providing detailed management information as required.
• Ensuring warranty repairs are accurately captured and reported.
• Overseeing equipment decontamination in line with infection prevention and control standards.
• Managing holiday planning and resource allocation to maintain service levels.
• Reviewing and approving overtime claims in line with departmental budgets.
• Maintaining high standards of depot and vehicle housekeeping.
• Ensuring waste disposal processes comply with legal and company requirements.
• Managing spare parts inventory to balance availability and cost efficiency.
• Setting and monitoring team KPIs to drive operational performance.
• Coaching and developing colleagues using SMART objectives and development plans.
• Overseeing preventative maintenance servicing and repairs of rental equipment.
• Building strong relationships with customers and resolving operational issues effectively.
• Participating in the Team Leader on-call rota to support regional operations outside normal working hours.

• Previous experience leading teams within an operational, logistics, service, engineering, rental or distribution environment.
• Strong people management, coaching and team development skills.
• Experience managing operational performance and customer service delivery.
• Knowledge of Health & Safety requirements and a commitment to compliance.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Experience working with KPIs, operational reporting and continuous improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong IT and administrative capabilities.
• Full UK driving licence.

You will support ourvision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide as…