Service Manager - Blaenau Gwent & Torfaen

Hours:

37.5 hours per week, Monday to Friday

Accountable to:
Head of Supported Employment

Head of supported employment, contract commissioning body, primary care teams, clinical teams, cohort specific partner organisations, local employers, training providers, organisation managers, human resources, user groups, VCS organisations, local colleges, local employment services, and Jobcentre Plus.

We are now recruiting a Service Manager to oversee the delivery the Connect to Work programme across Blaenau Gwent/Torfaen. The programme is part of a national initiative funded by the Department for Work and Pensions, and provides specialist, high-quality employment support to participants with learning severe mental illness, disabilities, autism, long-term health conditions, and other complex needs. Delivery will be underpinned by the Supported Employment fidelity principles, with a strong emphasis on person-centred planning, community-based support, and sustainable job outcomes.

As Service Manager, you will oversee the management of Team Leads and Employment Specialists, ensuring programme delivery is aligned to supported employment fidelity principles and embedded within a culture of continuous quality improvement. You’ll be operationally responsible for delivery and performance management of the Connect to Work programme, and lead in stakeholder relationships across the area. The role involves working closely with internal teams and partners across adult social care, health, and the voluntary sector to ensure support is coordinated, effective, and targeted at those facing the most significant barriers to employment.

Operational responsibility of the delivery of the programme across the Blaenau Gwent & Torfaen area. Leadership Oversight of all aspects of operational delivery, including team lead management and supervision, and personal development, partnership development, performance monitoring and quality assurance in line with requirements of a high fidelity supported employment delivery model.

Provide regular detailed management information to Head of Supported Employment and the senior ITS team to demonstrate that the contractual requirements, quality of delivery, performance and fidelity are all met.

Lead and support team leads to ensure provision of high-quality trauma informed employment support and pastoral care services, embedding a culture of high performance and continuous quality improvement. This includes provision of services on a one-to-one and group basis, at a range of accessible locations within Blaenau Gwent & Torfaen.

Development of robust KPIs and targets, ensuring clarity and quality of performance management for the Supported Employment team and commissioned providers with regular one-to-one support in conjunction with the Head of Supported Employment.

Undertake continued monitoring of service delivery, engaging stakeholders and service partners through consultation, feedback, and co-production to drive service improvements.

Lead in the design and implementation of effective engagement strategies in collaboration with internal and external stakeholders, ensuring that services delivered are targeted to residents most in need of support to engage with specialist employment and training services.

Lead on the development of robust referral routeways and oversight of the co-ordination of resident engagement activity to ensure programme registration KPIs and targets are met.

Lead on development of Employer Engagement strategies across the area, effectively supporting team leads to establish…