Customer Advisor

Customer Advisor - Building & Hardware Department

Part time – 15–20 hours per week

Permanent Contract

Shifts available Monday – Sunday, 7:00 am – 10:00 pm or Weekends only

UK Notional hourly rate £12.71 per hour

b&Q Bridgend – We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Join our team and become an expert advisor, an inspiration and guide for every customer’s home‑improvement project. Your role will include sales, inventory management, display set‑up and maintaining an attractive store environment. You may also receive training in paint‑mixing and cutting timber, but exceptional customer service will be your primary focus.

• Provide knowledgeable and friendly advice to customers.
• Engage in sales to meet store targets.
• Manage stock, monitor levels and assist with replenishment.
• Set up and maintain product displays for optimal presentation.
• Ensure the store remains clean, safe and visually appealing.
• Receive training in paint‑mixing and cutting timber (as needed).
• Collaborate with teammates to deliver excellent service.

• Friendly, outgoing and enthusiastic about helping others.
• Eager to learn new skills and technology.
• Strong team player with flexibility to work a rota including evenings, weekends and bank holidays.
• Good communication and problem‑solving abilities.

• Competitive hourly rate.
• Comprehensive benefits package: award‑winning pension scheme, Share Save options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts and colleague well‑being benefits.
• Generous breaks to support refreshed performance.
• Diversity and inclusion commitment – B&Q strives to reflect the communities we serve and offers access to networks that support diversity.
• Support for recruitment adjustments – email  for assistance.

B&Q is an equal opportunities employer.