Sales Colleague

About the role

As a Retail Sales Colleague you don’t need an in-depth knowledge of tech before you join the team. All new colleagues attend a two‑to‑three‑day induction either virtually or at our academy in Fort Dunlop, Birmingham. Here you’ll gain valuable skills and knowledge to help you sell, serve and support customers and make amazing happen. From supplier training and demos ahead of launches to testing the latest products, we will build your confidence to deliver top‑notch recommendations.

Our Sales Colleagues work flexibly across opening hours that typically include Saturdays and Sundays. Our stores are open 7 days a week, usually between 9am and 8pm, but times vary locally.

• Ask the right questions to match customers with products.
• Make every customer interaction memorable.
• Offer support services such as delivery, installation, recycling and payment options.
• Contribute to the overall sales performance of the store.
• Work across different departments and product ranges.
• Support the running of the store by completing operational tasks.

• Approachable and friendly.
• Keen to learn about the latest technology.
• Comfortable achieving personal sales, service and customer experience targets.
• A strong team player, confident working across all parts of the store and winning as a team.

8–15 hours per week with flexibility to work additional hours. £12.71 per hour plus an average bonus per hour of 89p, rising to £13.01 on successful completion of the probation period.

• 30 days of annual leave (including bank holiday entitlement).
• Competitive pension scheme (for permanent colleagues).
• Monthly performance‑related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

We offer ongoing training, skills for life and new opportunities to develop the career you want. Wherever possible, we provide flexibility to fit your work around other commitments, with support from your manager.