Account Manager

"We believe strong relationships power strong results. Our account managers lead with integrity, listen with intention, and work across teams to deliver solutions that truly matter. When our customers grow, our company grows with them."
James Levine, VP Strategic Account Management

As an Account Manager, you will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross sell opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals.

The ideal candidate builds trust quickly, excels at relationship management, and brings a strong sales mindset with proactive problem‑solving skills. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.

Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long‑term partnerships.

Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.

Create accurate proposals, statements of work, and other client‑facing documents that support your sales process and drive deal momentum.

Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.

Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.

Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.

Participate in team meetings and collaborative projects that help improve sales processes and overall performance.

Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.

Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

Post‑secondary degree (preferably in business or a related field)

Proven ability to manage client relationships (including upselling) with a minimum 1‑2 years of relevant experience

Very strong time management and organizational skills

Very strong verbal and written communication skills

Outgoing and personable nature with a sales‑driven attitude, strong team player

Ability to thrive in a dynamic, fast‑paced environment that changes constantly

Experience working with a global client base

Strong MS Office skills – primarily Excel and Power Point

Fluency in additional languages

Experience working with industry tools such as Salesforce

• Absorb
  
  LMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Fully remote‑first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I programs

Absorb Software is a remote‑first company that provides online training solutions to leading organizations around the world. Absorb is a cloud‑based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward‑thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Abs…