Account Manager; Outbound

You are commercially curious, organised and comfortable starting conversations with new people. Ideally, you bring:

• 1–3 years’ experience in B2B sales development, outbound prospecting or lead generation
• Confidence speaking with business stakeholders over phone and video
• A structured approach to outreach and follow-up
• Experience using CRM systems (Hub Spot preferred)
• Strong written and verbal communication skills
• The ability to balance activity with quality
• Resilient and consistent in outbound work
• Comfortable handling objections professionally
• Detail-oriented with CRM and lead management
• Motivated by learning and progression in sales
• Collaborative with Marketing and Account Managers
• Open to coaching and feedback

You will co-ordinate the top of funnel for ROCK’s new business team. That means:

• Identifying and engaging target organisations across defined SME sectors
• Executing structured outbound activity across phone, Linked In and email
• Booking qualified discovery meetings for Account Managers
• Researching prospects to personalise outreach and improve response rates
• Handling inbound enquiries and qualifying leads against agreed criteria
• Managing prospect records, activities and lead stages in Hub Spot with strict discipline
• Building and nurturing early-stage pipeline through consistent follow-up and engagement
• Supporting Account Managers with account insight, contact mapping and warm handovers
• Working closely with marketing on campaigns, ABM activity and outbound follow-ups
• Maintaining clean CRM data and accurate reporting
• Feeding back common objections, messaging effectiveness and market trends

You are the first commercial touchpoint for many prospects. Your conversations set the tone for the entire sales journey.

You will be measured by outcomes, not noise.

• Volume and quality of meetings booked
• Conversion of meetings into qualified New Business opportunities
• Speed to lead on inbound enquiries
• CRM accuracy and activity consistency
• Contribution to overall pipeline coverage

Your first 90 days will focus on understanding ROCK’s MSP services, mastering outbound messaging, building initial pipeline and consistently booking meetings.

Longer term, strong performers typically progress into Account Management roles within 12–24 months.

You will not be:

• Waiting passively for inbound leads
• Reading rigid scripts or running call‑centre style outreach
• Booking unqualified meetings just to hit activity numbers
• Working without structure, coaching, or support
• Avoiding responsibility for lead quality or CRM hygiene
• Operating in a rigid, overly corporate environment

You do not need deep technical knowledge on day one. You do need curiosity, pace and clear communication.

We pride ourselves in offering our employees the best benefits. Take a look at some of the benefits we offer.

Celebrate family moments with paid time off for children's events.

Embrace the journey into parenthood with enhanced maternity, paternity, and adoption pay.

Make a difference with paid volunteer days.

Take care of yourself with our enhanced sick pay scheme.

Invest in yourself with paid leave for training.

Nurture your well‑being with our annual well‑being allowance.

Strengthen our team through the Employee Referral Program.

Connect with support through the Employee Assistance Programme.