Client Relations Manager ​/ Sales Administrator

Job Title: Client Relations Manager / Sales Administrator

Location: Pencoed, Bridgend

Salary: £27,500 per annum

Job Type: Permanent, Full time

About us:

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.

With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the role:

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.

Job Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure cu...