Solutions Adviser

Role Details

Hours: 37 hours per week

Position Type: 1 x Permanent

An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives.

• Undertake homeless assessments and process applications to the Authority's Common Housing Register.
• Produce innovative solutions to prevent homelessness by keeping clients in their homes or finding alternative accommodation.
• Manage complex and detailed casework, ensuring compliance with statutory duties of a local authority.
• Build and manage own caseload to meet Bridgend's service standards, working under pressure and on own initiative.
• Plan and prioritise work effectively and coordinate with partner agencies to reduce reliance on temporary accommodation.
• Respond adaptively to changing circumstances and maintain a high quality housing service.

• Experience in detailed homelessness prevention casework and knowledge of homelessness legislation.
• Ability to make enquiries and legal decisions in line with statutory duties.
• Strong problem solving, assertiveness, and sensitivity.
• Excellent teamwork and collaboration skills.
• Adaptability and proactive response to changing situations.
• Effective planning and prioritisation to deliver high quality service.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

We really want to hear from you and would like to offer you the opportunity to discuss the role further with our Team Manager Joanne Ginn by calling  This will give you the opportunity to discuss the role in more detail, ask any questions and gain valuable advice regarding the content of your application.

• Closing Date: 04 March 2026
• Shortlisting Date: 06 March 2026
• Interview Date: 17 March 2026