Custody Engagement & Diversion Keyworker

• 35 Hour Contract - Fixed Term to cover maternity leave
• Starting salary from £25,000pa

We are looking for a full-time Custody Engagement and Diversion Keyworker to work within Police Custody Suites in Bridgend on a fixed‑term contract covering maternity leave. This vacancy will provide early identification and on‑the‑day support and engagement, triage and continuity of care, enabling Women and Young Adults to engage in wider community‑based support which addresses their individual needs.

This role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part
1).

• Work within police custody providing early identification and on‑the‑day support and engagement, triage and continuity of care, enabling Women and Young Adults to engage in wider community‑based support which addresses their individual needs.
• Develop and maintain effective relationships within police and custody units promoting the service, and working with the police to divert women and young adults into the One Wales service.
• Undertake cell sweeps and engagement with all women and young adults (18‑25).
• Address needs including housing, substance misuse, health, finance, previous trauma, children & families, education, training and employment with the aim of reducing social harms and re‑offending whilst empowering women and young adults to reach their full potential.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

At The Nelson Trust, we are committed to delivering exceptional services that make a tangible difference in the lives of people. One Wales is an innovative service aimed at providing engagement, support and diversion for Women and Young Adults (18‑25) from the criminal justice system including at first contact within police custody.

The One Wales is a partnership between Nelson Trust, Media Academy Cymru, PACT, and Bthe Change dedicated to reducing reoffending and diverting people into appropriate support at the earliest opportunity.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.

To apply, please visit our website  - for a full job description and application form.

Closing Date: 24th February 2026

Quote Reference: W165

NOTE:

- CVs will only be accepted in support of a completed application form through our website