Family Support Worker

£13.50 to £13.75 per hour, Company Wide Recognition Award, Work Place Pension, Paid DBS Certificate, Reimbursement for DBS Update Scheme, Social Care Wales Fees, £250.00 refer a friend scheme (until 1st July 2026), Retention Award Linked with Length of Service.

Contract Type: Permanent

Location: Bridgend, South Wales (in person)

Closing Date: 15/07/2026

Hours: Full‑time (40 h per week) or Part‑time (23 h / 34.5 h per week)

Salary: £13.50 – £13.75 per hour

Shift Pattern: Days: 7 am – 7:30 pm;
Nights: 7 pm – 7:30 am; weekends available

Ty Seren is a Residential Family Centre based in Bridgend, South Wales, supporting up to 10 families at any one time where there are concerns about a parent’s ability to care for their child. Placements last 14 weeks and include a programme of teaching and assessment.

• Promote the Service’s mission, objectives, vision and values, internally and externally, and comply with all policies, procedures, guidance and legislation.
• Share relevant information, listen to, follow directions and ensure all allocated duties are completed as requested.
• If tasks cannot be completed, hand them over to the Shift Coordinator with a clear rationale.
• Support each family within the Service in line with assessed needs, as directed by the Shift Coordinator, 2nd Senior and/or Multi‑Disciplinary Team.
• Assist parents to meet their children’s developing needs, covering all aspects of parenting and independent living skills.
• Accompany families in the Service and within the community when required.
• Build positive working relationships with family members through a calm, caring yet assertive approach.
• Ensure the voices, views and choices of families are sought and represented, raising concerns or complaints with Management.
• Keep accurate, complete, and timely records of family observations and interactions.
• Assess families during formal assessment sessions, supported by the MDT, and report safeguarding concerns following national, local and service procedures for children and adults at risk.
• Attend and give evidence at Family Court when required.
• Undertake any other tasks delegated by the Shift Coordinator or 2nd Senior.
• Assist with cleaning and infection control duties within the Service.

• Minimum of 1 year’s experience working with vulnerable adults and/or children in the UK.
• Must be over 21 years of age and eligible to work in the UK; no sponsorship required.
• Ability to work flexibly, including days, nights and weekends.
• Currently pursuing or willing to work towards QCF Level 3 Diploma in Health & Social Care (Children & Young People) or City & Guilds Level 2 & 3 Health & Social Care (Children & Young People).
• Willing to register with Social Care Wales and complete the All Wales Induction Framework (AWIF) during probation.
• Demonstrable understanding of confidentiality and personal information disclosure.
• High standard of numeric and literacy skills for accurate record‑keeping.
• Effective administration and IT skills; experience with Microsoft Office.
• Ability to communicate in Welsh.
• Valid driving licence.
• Willingness to clean and undertake infection control duties.

• Up to £13.75 per hour.
• Company Wide Recognition Award.
• Additional leave.
• Casual dress code.
• Company pension.
• Employee discount.
• Employee mentoring programme.
• Enhanced maternity leave.
• Free flu jab.
• Free parking.
• Gym membership.
• Health & wellbeing programme.
• Life insurance.
• On‑site parking.
• Schedule:
  
  12‑hour shift (day, night, weekend availability).
• Commute/relocate to Bridgend: reliable commute or plan to relocate before starting.

Job applications are accepted through a dedicated recruitment portal and must include details of your experience working with vulnerable adults and/or children.