Case Aide; PC-ICM

Position: Case Aide (PC-ICM)

Why Work for CIRI?

Embark on a fulfilling career with CIRI, where you'll find more than just a job – you'll find purpose. As part of our team, you'll enjoy:

• Meaningful Mission: Contribute to an incredible mission of assisting refugees and immigrants in overcoming barriers to become self-sufficient, integrated members of the community.
• Professional Growth: Be part of a diverse and supportive team that encourages your growth and development.
• Community Connection: Establish long‑term connections with the community and make a lasting impact on the lives of those we serve.
• Comprehensive Benefits: Enjoy a competitive salary, medical/dental/vision/life/403B plan, 13 paid holidays, 20 days of paid time off per year, and a commitment to work/life balance and self‑care.
• Public Interest Loan Forgiveness: Benefit from eligibility for the Public Interest Loan Forgiveness Program.

This organization participates in E‑Verify.

Join the Journey:
Empower Lives, Shape Futures at The Connecticut Institute for Refugees and Immigrants (CIRI) Compensation: $44,000 PC‑ICM Case Aide (Temporary – 6 Months) Position Summary

The PC‑ICM Case Aide provides administrative and program support to PC‑ICM case management services, assisting with documentation, data entry, appointment coordination, and client communication. This role supports services for Refugees and other Office of Refugee Resettlement (ORR)–designated populations and plays a key role in ensuring timely, organized, and culturally responsive service delivery. This is a temporary, six‑month position.

Essential Job Functions Data Entry and File Management

• Accurately enter client information, case details, and service documentation into required databases.
• Maintain and update electronic and physical client files to ensure accuracy and compliance.
• Ensure all data and records are completed in a timely and organized manner.

Paperwork and Documentation Support

• Prepare, organize, copy, and file client paperwork and supporting documentation.
• Assist with assembling materials for client appointments, eligibility reviews, and service coordination.
• Support the preparation of reports and program documentation as needed.

Client Appointment Coordination

• Schedule, confirm, and track client appointments with internal staff and external service providers.
• Communicate appointment details clearly and respectfully to clients.
• Ensure required documentation is prepared and available prior to appointments.

Administrative and Program Support

• Provide day‑to‑day administrative support to the PC‑ICM Case Manager.
• Respond to basic client inquiries and either provide information or refer clients to appropriate resources.
• Support smooth program operations by assisting with general office and program‑related tasks.
• Perform other duties as assigned to support PC‑ICM case management services and program goals.

Qualifications

• High school diploma or equivalent required, bachelor’s degree in a related field preferred.
• Demonstrated compassion and commitment to working with vulnerable and underserved populations.
• Strong communication and interpersonal skills.
• Cultural sensitivity and ability to work effectively with individuals from diverse backgrounds.
• Excellent organizational, time management, and attention‑to‑detail skills.
• Basic computer proficiency and comfort working with databases and digital files.
• Reliable transportation and a valid U.S. driver’s license.

We are dedicated to providing reasonable accommodations to individuals with disabilities during the application process. If you require assistance or accommodation due to a disability, please contact HR at DSchwarz to discuss your needs. We value all applicants and strive to make the application process accessible to everyone.

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