Senior Manager, eCommerce & Ancillary Revenue

Senior Manager, eCommerce Growth & Ancillary Revenue

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JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue

• Location:
  
  Texas, Arizona, Georgia (CST Preferred)
• Division: eCommerce Growth & Ancillary Revenue
• Line Manager: VP, eCommerce Growth & Ancillary Revenue
• Contract
  
  Terms:
  
  Full Time

The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across some of Ticketmaster’s most important revenue streams. Reporting into the COO, we are responsible for setting and executing the commercial vision behind high-impact areas of the business – including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add‑ons, premium upgrades, and insurance.

We act as business owners for these categories, accountable for their performance, strategy, and innovation. Our team identifies opportunities, shapes go‑to‑market approaches and collaborates closely with cross‑functional partners in product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. With a new and evolving mandate aligned with Ticketmaster’s top priorities, we’re focused on scaling impact, growing market share, and unlocking millions in incremental revenue.

If you thrive in a dynamic environment where you can help define what comes next, this is the team for you.

Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high‑impact role is responsible for shaping the future of how fans sell on our marketplace—owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business.

You will lead the development of multi‑year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high‑performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimize performance. This is a unique opportunity for a strong commercial leader to take ownership of a core business line and help shape the next chapter of Ticketmaster’s growth.

• Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
• Define and prioritize multi‑year business plans and support initiatives based on data‑driven opportunity assessments
• Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
• Partner closely with Product to influence roadmap priorities and define business requirements
• Lead cross‑functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
• Manage and mentor a small team to deliver high‑impact insights and strategic recommendations
• Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
• Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics

• 7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
• Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
• Proven ability to work independently in a fast‑paced, results‑oriented environment while managing multiple priorities
• Exceptional analytical and problem‑solving skills, with the ability to synthesize complex data into clear, actionable recommendations
• Clear and confident communicator, with the ability to influence and partner with cross‑functional stakeholders and senior leadership
• Willingness and ability to work from our Chicago office as needed

• Business…