Greeter, Customer Service​/HelpDesk

Description

Maintain an atmosphere of confidentiality and professionalism when greeting patients and direct them to appropriate department. Ensure smooth and expedient flow of patients within the health center.

All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA)

• Greet and interact with patients, visitors and guests in a professional manner
• Communicate effectively with clinical team including providers, nursing, and other administrative staff
• Responsible in receiving and signing for incoming delivery packages
• Collaborates with security staff to notify of arising emergencies on premises
• Resourceful in problem solving and conflict resolution

Requirements

• Strong customer service focus
• Bi-lingual in English and Spanish (Required)
• Effective verbal and written communication skills
• Proficient skills in Data Entry, Microsoft Word, Outlook, Excel
• Proficient in working with Electronic Medical Management systems (EPIC)
• Exhibit teamwork orientation and able to display good judgment
• Organized and able to manage competing priorities
• Resourcefulness in problem solving and conflict resolution

High School Diploma or High School equivalency Diploma required

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting.

This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. This person must have the ability to travel as required to work with staff.

In addition, this position will be eligible for additional benefits consistent with the role. The compensation of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

• Medical insurance
• Dental insurance
• Flexible spending accounts (FSA)
• Retirement plan (403B)
• Short-term disability insurance
• Long-term disability options
• Life Insurance
• Employee assistance program (EAP)

• 14 PTO Days
• 5 Sick Days
• 10 Paid Holidays