Integration Support Specialist
Listed on 2025-11-21
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IT/Tech
IT Support, Technical Support
Integration Support Specialist
Join Candescent’s Fintech Ecosystem Operations team as an Integration Support Specialist. This entry-level role is ideal for someone looking to grow into a technical integration career. You’ll provide Tier 2 support to Fintech partners and clients using our Developer Hub, helping them troubleshoot API-related questions and connectivity issues. While you’ll be cross-trained on the technologies used by our Integrations Engineers, your primary focus will be on support, documentation, and issue resolution—not direct vendor integrations.
Candescent is an equal opportunity employer.
- Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs.
- Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions.
- Troubleshoot API‑related issues and elevate complex problems to Integration Engineers as needed.
- Assist with onboarding new Developer Hub users and guide them through documentation and setup.
- Collaborate with Integration Engineers to stay up‑to‑date on connectivity technologies and best practices.
- Contribute to internal knowledge bases and support documentation.
- Participate in cross‑training to build foundational knowledge of SSO (SAML, OIDC), RESTful APIs, and other integration technologies.
- Support QA and testing efforts for internal tools and processes as needed.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
- Familiarity with RESTful APIs and basic troubleshooting techniques.
- Exposure to SSO technologies (SAML, OIDC) is a plus.
- Strong problem‑solving and communication skills.
- Ability to manage multiple support requests and prioritize effectively.
- Eagerness to learn and grow in a technical environment.
- Experience in a SaaS or Fintech support role is preferred but not required.
Statement to Third Party Agencies: To ALL recruitment agencies:
Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Location:
Macon, GA
Salary: $71,000.00–$92,000.00
Employment type:
Full‑time
Seniority level:
Entry level
Job function:
Other
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