EMS Administration Supervisor

EMS Administration Supervisor FULL-TIME Opportunity in Bridgeport, CT!

$73,000 - $89,000 annually depending on relevant experience

Schedule: The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays.

The EMS Administration Supervisor is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.
• Serves as a role model for GMR’s Core Values and Core Behaviors by demonstrating integrity, accountability, teamwork, respect, and a commitment to excellence in all interactions and operational decisions.
• Promotes and maintains a culture of safety by ensuring compliance with all company safety policies, identifying and mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices.
• Oversees scheduling including overtime distribution, shift exchanges, transfers, leave requests, sick calls, and special event staffing.
• Handles incoming standby requests and works with scheduling on scheduling and pricing of standby’s
• Handles invoices, check requests and other revenue billing
• Ensure appropriate ambulance staffing and resource deployment to minimize lost unit hours, maintain system status, and support operational needs during emergencies, disasters, and mass casualty incidents.
• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.
• Assist field employees with scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.
• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes while maintaining accurate workforce records, certifications, qualifications, and transfer documentation.
• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.
• Conduct or oversee fair and timely investigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuring appropriate resolution and follow-up.
• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services to identify opportunities for improvement and enhance service quality.
• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.
• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.
• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunity objectives.
• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.
• Perform other duties as assigned related to operational goals.

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• State EMT or Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof…