Head of Customer Support Operations
Listed on 2026-10-20
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Management
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Customer Service/HelpDesk
Bob's Discount Furniture is seeking a Director, Customer Support Operations to lead both in-house and third-party contact centers, delivering exceptional service and achieving organizational goals. This role provides end-to-end operational oversight across performance, vendor management, technology and process optimization, and team leadership to build a high‑performing, engaged culture.
You will use data and customer insights to raise KPIs, improve NPS, and ensure a world-class customer
Join us at Bob's Discount Furniture as our next Head of Customer Support Operations & Experience in Hartford, CT, United States.
This is an excellent opportunity to take on the Head of Customer Support Operations & Experience role at Bob's Discount Furniture.
As a Head of Customer Support Operations & Experience, you will play an important part at Bob's Discount Furniture in Hartford, CT, United States.
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