Nurse Manager

Description

The Nurse Manager works collaboratively with providers and support staff to ensure the smooth and efficient operations of the department to provide quality patient care and meet the goals and objectives established by Southwest Community Health Center (SWCHC). Nurse Managers are responsible for directing, organizing and supervising the work of their nursing staff, including but not limited to registered nurses (RNs), licensed practical nurses (LPNs), medical assistants (MAs) and medical receptionists.

Nurse Managers also coordinate nursing efforts to ensure that effective patient care is being provided and that quality standards are met. A Nurse Manager is considered a mid-level manager and follows Southwest’s mission and policies.

All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA)

• Provides primary clinical operation oversight, including scheduling, billing functions and patient care; and supervision of staff consistent with department goals, personnel policies and individual job descriptions.
• Meet regularly with Charge Nurses to review clinical updates, patient-care concerns, staffing and scheduling needs, workflow issues, and staff performance.
• Develop staff schedules and ensure appropriate clinical coverage based on patient volume and organizational needs.
• Oversees ordering of clinical supplies, medications and vaccines.
• Demonstrates leadership and strong clinical support to department staff.
• Supervises RN, LPN, MA, and medical support staff.
• Develops and monitors employee performance plans; monitors and evaluates nursing and support staff activity and takes corrective action where needed.
• Assists in the recruitment, development, orientation and training of nursing and clinical staff.
• Serves as a clinical leader in various projects and forums.
• Provide telephone triage for patients seeking medical advice, assessing symptoms, determining the urgency of care, and directing patients to the appropriate level of service.
• Serve as a clinical resource to nursing staff, Charge Nurses, and Providers for complex and high-risk patient concerns.
• Ensures integration of nursing services with other patient care services in the facility and ensures nursing staff patterns are implemented.
• Ensures smooth and efficient processing of patients in the department; ensures established quality assurance, Joint Commission, UDS standards and infection control activities are performed according to policy.
• Responsible for data collection systems, fulfilling grant requirements and reporting statistical data necessary for grant purposes.
• Attends mandatory supervisory nursing meetings and occasional weekend trainings as required.
• Performs assessments and data collection in an ongoing and systemic manner, focusing on quality metrics.
• Engages in performance improvement activities and acts as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.
• Provides nursing care services as needed, included but not limited to administering medications, assesses patient response to treatment, and generalized nursing care.
• Positively represents SWCHC to internal and external clients.
• Serves on at least one committee.
• Performs other necessary duties as required by SWCHC to achieve the goal of providing excellent primary health care in a Medical Home.

• Excellent leadership skills including the ability to motivate & supervise others; the ability to act discreetly and with diplomacy in relating to others, both internal and external to the organization.
• Personnel management and patient care centered focus is also required. Knowledge and experience with primary care…