R&P Case Manager; PC-GAPS Case Management

Position: R&P Case Manager (Including PC-GAPS Case Management)

Description

Why Work for CIRI?

Embark on a fulfilling career with CIRI, where you'll find more than just a job – you'll find purpose. As part of our team, you'll enjoy:

• Meaningful Mission: Contribute to an incredible mission of assisting refugees and immigrants in overcoming barriers to become self-sufficient, integrated members of the community.
• Professional Growth: Be part of a diverse and supportive team that encourages your growth and development.
• Community Connection: Establish long‑term connections with the community and make a lasting impact on the lives of those we serve.
• Comprehensive Benefits: Enjoy a competitive salary, medical/dental/vision/life/403B plan, 13 paid holidays, 20 days of paid time off per year, and a commitment to work/life balance and self‑care.
• Public Interest Loan Forgiveness: Benefit from eligibility for the Public Interest Loan Forgiveness Program.

This organization participates in E‑Verify.

Join the Journey:
Empower Lives, Shape Futures at The Connecticut Institute for Refugees and Immigrants (CIRI)

Compensation: $44,000

Summary

The R&P Case Manager provides direct case management services to newly arrived refugees during the Reception & Placement (R&P) period and supports clients’ transition into ongoing PC‑GAPS services following the initial 90 days if needed. This role coordinates pre‑arrival and post‑arrival services, facilitates cultural orientation and health promotion, maintains required documentation, and connects clients to community resources that support stability, housing, and successful community integration.

Training will be provided for GAP case management requirements and service delivery.

R&P Case Manager (Including PC‑GAPS Case Management) Essential Job Functions

• Learn and comply with applicable requirements of state, local, and federal refugee programs, including Reception & Placement (R&P) and PC‑GAPS program.
• Become proficient in using multiple database platforms for case management, reporting, and compliance.
• Coordinate all pre‑arrival requirements, including arrangements for clients’ arrival in Bridgeport.
• Provide intensive case management services during the R&P period and support a smooth transition into PC‑GAP services following the initial 90‑day R&P timeframe.
• Support clients as they continue with PC‑GAPS services, which will mostly include housing stabilization, service coordination, and ongoing support toward self‑sufficiency (training will be provided).
• Schedule and facilitate monthly Cultural Orientation and Refugee Health Promotion sessions.
• Maintain compliance with detailed documentation requirements and complete all case‑related documentation, paperwork, and reports in a timely manner for federal auditing purposes.
• Create and maintain case files for each client, including accurate and up‑to‑date case notes for all communications, services, and referrals.
• Make appropriate and necessary referrals for all core services and additional resources that support community integration and client stability.
• Maintain consistent, timely case notes for all services and client interactions.
• Attend weekly supervision/consultation meetings with a manager and participate in yearly performance evaluations.
• Collaborate closely with internal staff and external service providers to ensure continuity of care and effective service delivery.

Qualifications

• Bachelor’s degree with a concentration in a relevant field (social work, teaching, anthropology, psychology, international studies, women’s studies, public health, or related field).
• At least two (2) years of experience in a client‑facing role and/or one (1) year of experience working with vulnerable and/or underserved populations.
• Strong organizational, communication, and prioritization skills.
• Exceptional interpersonal skills and demonstrated ability to collaborate effectively with colleagues and community partners.
• Proficiency in Microsoft Office Suite and experience working with client databases.
• Reliable vehicle, valid U.S. driver’s license, and valid auto insurance required.
• Ability to maintain a flexible schedule to meet occasional after‑hours clients’ needs.
• Foreign language skills preferred (French, Tigrinya, Arabic, Swahili, Ukrainian).
• Willingness to learn the PC‑GAP case management requirements, service model, and to use the database; training will be provided.

We are dedicated to providing reasonable accommodations to individuals with disabilities during the application process. If you require assistance or accommodation due to a disability, please contact HR at DSchwarz to discuss your needs. We value all applicants and strive to make the application process accessible to everyone.

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