IT Support Specialist II

White Oaks
1000 Jerry Dove Dr
Suite 200
Bridgeport, WV 26330, USA

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States.

For more information about MVB, please visit  .

(If applicable) This role can be based remotely.

Candidates must reside in one of the following states:
West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

The IT Support Specialist II provides support to MVB Financial Corp. businesses under the direction of the MVB IT Operations Department. The position reports to the System Support Manager. It requires frequent contact with other technology personnel, other MVB departments, remote personnel, and various MVB corporate departments. Under general supervision, provide technical software, hardware and network support to all MVB technology users;

clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; and perform related work as required.

• Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IAM Services Manager
• Install and terminate low voltage communications cables
• Proactively report or address potential issues in offices and remote operations
• Assist with testing of hardware and software applications
• Track support requests in our ticketing system
• Identify recurrent issues
• Responsible for providing scheduled technical support to MVB locations
• Responsible for inventory control of IT equipment
• Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder.
• Ability to travel by air or car to MVB locations and/or supplier sites as needed
• In the event of an emergency, the employee holding this position is required to work in accordance with the MVB Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.
• Identifies, diagnoses, and resolves Level I and Level II support tickets; document issues and resolutions using Help Desk Software
• Provides one-on-one end-user problem resolution on-site and over the phone/remotely
• Configuration and Installation of PC desktop hardware, software, and peripherals
• Support and Repair of Server Systems and Network Equipment as assigned
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and network access problems
• Package, ship, and receive equipment to/from remote employees
• Provide second level support to other Help Desk Support Technicians and Help Desk Staff as needed
• Assist with special projects and installations as needed
• Deliver technical customer support over the phone and on-site in a help desk environment; identify, troubleshoot and resolve a wide range of technical computer-related problems
• Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; work with minimal supervision.
• Desktop operating systems, various software applications and hardware for PC’s, Peripherals and…