Information Technology Support Specialist

This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $40.00/hr

Direct message the job poster from US Tech Solutions

• We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self‑motivated IT Support Specialist to help us advance the future of flight.
• As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure.
• You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization’s important files and information remain safe and intact.
• You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies.

• Demonstrates initiative and possesses strong time management skills.
• Efficiently manages ticket queues while providing support to onsite staff.
• Proficient in administrating and maintaining Windows Server 2016 and above.
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
• Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/One Drive/Teams) using GUI and Power Shell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft Autopilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
• Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years’ related work experience).
• Minimum 1 year in IT (helpdesk/service desk/MSP)

• Security+ (CompTIA Security+)
• MS-900 / AZ-900
• Previous experience in a fast‑paced environment, such as an MSP, is a plus
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/One Drive/Teams) using GUI and Power Shell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft Auto Pilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Name:
Sharath Sai

Internal
-55327

Associate

Contract

Information Technology

Aviation and Aerospace Component Manufacturing, Defense and Space Manufacturing, and Engineering Services

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