Field Service Technician

Job

Leonardo DRS Land Systems is seeking full‑time Field Service Technicians of various levels of experience. The ideal candidates will be responsible for providing hands‑on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre‑ and post‑production life cycle here at Leonardo DRS Land Systems. As a Field Service Technician, you may do all or some of the following tasks:

• Assembly and support of prototype products
• Real‑world / real‑time troubleshooting and repair at various customer sites
• Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required)
• Provide technical support during training events
• Coordinate and perform product upgrades in the field

This position is based out of Bridgeton, MO, but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50‑75% of the time.

• Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow‑on support stages of various programs to internal and external customers
• Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment
• Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
• Demonstrate setup and adjustment of complex equipment for potential users or operators.
• Complete appropriate written documentation and feedback for onsite service and installations
• Demonstrate great customer service skills and serve as customer contact on technical issues
• Deliver technical solutions to customers with a high degree of professionalism
• Must be able to identify technical and logistical problems and help determine solutions.
• May provide formal/informal training of customer personnel
• Exhibit mature, independent judgment and communicate effectively
• Ability to work independently at customer locations
• Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer's scheduling
• Employees must be able to maintain and adhere to the customer's on‑site scheduling requirements, including working variable shifts and up to 12‑hour shifts while traveling to customer sites to perform necessary testing
• Support, communicate, reinforce, and defend the mission, values and culture of the organization
• Responsibilities will vary based on level

• High school diploma or GED
• Level will be based on years of relevant experience and knowledge
• Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
• Must be able and willing to travel to CONUS locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50‑75% of the year on average
• Must be able and willing to travel to OCONUS locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have or be eligible to obtain U.S. passport
• Must have valid driver's license to obtain a rental car to transport to and from various assignments
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel
• U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
• Good communications skills (written and verbal)
• Demonstrated teambuilding and leadership skills for senior level positions
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is…