Community Resource Coordinator

Community Resource Coordinator

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Civic and Social Organizations

The Community Resource Coordinator focuses on increasing the quality of approved Public Benefit Applications completed by the St. Louis Area Foodbank, its volunteers, interns, and community partners. To achieve this, the Coordinator will complete SNAP (Supplemental Nutrition Assistance Program), Medicaid, and other benefit applications, implement improvements to the follow‑up process, support, train, and onboard interns and volunteers. In addition, the Coordinator will use warm handoffs through the maintenance of the Community Information Exchange (Unite Us) while growing awareness of SNAP, Medicaid, and our services.

• Assist neighbors with completing Public Benefit applications and answer questions regarding the approval process. Serve as a neighbor advocate while following up and providing referral services.
• Train, support and schedule volunteers and interns to complete Public Benefit applications and ensure the highest quality and customer service.
• Update neighbor application and referral information in the database and submit it to appropriate state offices.
• Grow awareness of the Foodbank's services through collaboration to create newsletters, educational flyers, social media posts and videos.
• Manage and follow up with digital referrals from our website, Google SNAP, or other sources.
• Assist with the development and expansion of programs to end hunger by staying abreast of changing processes, new referral opportunities and implementing ways to provide more holistic support to those managing the social service landscape including non‑traditional sites for outreach.
• Ensure accurate data collection, maintain tracking tools, and compile reports.
• Organize in‑person and virtual outreach events to raise awareness of services and increase participation.
• Work cross‑functionally to identify outcomes and develop metrics to support and reinforce philanthropic efforts and ensure program models are resourced appropriately.
• Partner with other team members to incorporate outreach into other programs such as mobile distributions, school markets, healthcare partnerships and Food on the Move (FOTM).
• Assist in executing and providing input to update the annual work plan and strategic direction including budgets, calendars, goals, and tasks.
• Maintain policy manuals and standard operating procedures.
• Keep abreast of local, state, and national policies, procedures and changes related to SNAP and other benefits. Share relevant information with partners and the community.
• Attend program‑related training conferences and workshops, specifically those offered by Feeding America, and by other similar organizations as appropriate.
• Partner with both Missouri and Illinois SNAP‑Ed efforts and our Nutrition team to educate SNAP recipients on how to use their benefits and nutrition information.
• Travel within local service territory to attend outreach activities and meetings as needed. Occasional out‑of‑town overnight travel for meetings or conferences may be required.
• Other duties as assigned.

• Bachelor's Degree from an accredited college or university required.
• Experience in non‑profit administration, social work, public health, or another social services‑related field preferred.
• 2 to 5 years previous experience coordinating programs and/or volunteer activities with partners and volunteers of varying socio‑economic backgrounds for a non‑profit organization strongly preferred.
• Prior experience administering SNAP programs a plus.
• Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values:
  Stewardship, Teamwork, Agility and Respect.
• Excellent verbal and written communication, presentation and interpersonal skills including empathy and compassion for the clients we serve.
• Ability to think strategically while acting tactically.
• Strong leadership, mentoring and organizational skills.
• Ability to work independently and as part of a team.
• Self‑starter with strong problem‑solving skills. Ability to generate innovative ideas and think…