Team Member, Customer Service​/HelpDesk

040620 - Bridgeton - Bridgeton, NJ 08302

Salary Range: $15.49 - $18.00 Hourly

Position Type:
Team Member

• Presents a neat, clean appearance; in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand
  • Demonstrates a positive and enthusiastic attitude with co-workers
  • Helps new employees through training and orientation
  • Demonstrates patience and understanding when training others
  • Keeps other employees informed about what he/she is doing
• Attendance – is personally reliable
  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
  • Provides appropriate notice when unable to be at work
  • Provides written notice for being late or absent as required
  • Understands and uses approved time keeping system
• Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
  • Demonstrates a positive and enthusiastic attitude with management
  • Adjusts positively to requests for change from managers
  • Accepts procedural changes positively and without loss of effectiveness
  • Alerts management to station needs
  • Anticipates problems and brings them to management’s attention
  • Follows through with all commitments made
• Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
  • Helps others when needed without being asked
  • Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
  • Is effective working on more than one task at a time
  • Finishes tasks completely once begun
  • Suggests ideas for solving problems, improving procedures, etc.

• Part-time employees (30 hours a week or less)
  • Wage rate - $15.49 to $18.00
  • NJ Sick Leave - accrue 1 hour of earned sick leave for every 30 hours worked, up to a maximum of 40 hours per benefit year
  • Eligible for period bonus if store achieves desired goals
• Full-time employees (32 hours a week or more)
  • Wage rate - $15.49 to $19.00
  • NJ Sick Leave - accrue 1 hour of earned sick leave for every 30 hours worked, up to a maximum of 40 hours per benefit year
  • Eligible for medical, dental and health insurance
  • Eligible for period bonus if store achieves desired goals

No specific qualifications listed; however, this role requires team orientation, reliability, and customer service skills.