Enterprise AI & Platform Administrator

Be part of a team focused on enabling the success of Farm Credit East's staff through world class technology support. Farm Credit East's success is built on its ability to leverage technology and staff to provide a high-class customer and employee experience. This position provides staff the support and resources they need to provide the level of service Farm Credit East is known for.

We are One Team Working Together with a focus on our five pillars:
Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Enterprise AI & Platform Administrator plays a critical role in enabling the organization's adoption and governance of Microsoft 365, Copilot Studio, and enterprise AI technologies. This position is responsible for ensuring secure, efficient, and compliant management of AI platforms, while supporting innovation and operational excellence across the organization.

The value drivers for this role are as follows:

• Enable secure and scalable adoption of enterprise AI and Microsoft 365 platforms
• Strengthen governance, compliance, and operational insights through reporting and collaboration

Permissions & Access Management

• Work collaboratively with internal and external stakeholders to review roles across Microsoft 365, Power Platform, SharePoint, and Active Directory.
• Ensure security controls are least privilege access, conduct periodic access reviews, and ensure secure delegation.
• Understand and collaborate on Entra  identity settings and group-based access for AI agents.

Environment & Capacity Administration

• Understand develop and maintain Copilot Studio environments, including policies, capacity planning, and compliance settings.
• Oversee environment lifecycle management (ALM) and ensure readiness for agent deployment..
• Work collaboratively to deploy new Microsoft AI capabilities(Anthropic, CoWork, etc...) and models to the Enterprise in a secure and effective manner.

AI Agent Lifecycle & Availability

• Develop, approve, publish, and manage availability of AI agents for organization wide or targeted audiences.
• Partner with makers, environment admins, and site owners to ensure agents meet organizational standards and are properly surfaced across Microsoft 365, Teams, and SharePoint.

SharePoint & Active Directory Administration

• Work collaboratively with stakeholders of SharePoint sites to ensure controls used for agent deployment and governance.
• Understand Active Directory security groups, user roles, and agent discoverability and assist in improvements to security governance.

Reporting & Metrics

• Produce reports and dashboards on agent deployment, usage, compliance, and performance.
• Provide KPIs and insights to support leadership, governance, and continuous improvement.

Governance, Security & Compliance

• Ensure best practices for access control, centralized group management, and quarterly audits.
• Maintain documentation, change logs, and governance artifacts to ensure transparency and accountability.
• Support responsible AI practices and adherence to regulatory expectations.

• This position requires a Bachelor's degree in Computer Science, Business, or a related field with solid understanding of computer and business process skills specific to a financial institution.
• Knowledge of Microsoft 365, Power Platform, SharePoint, Active Directory
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

• Salary range: $95,000 - $115,000 commensurate with experience.
• Short Term Incentive to reward business results
• Retirement Contributions:
  • 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
  • Paid Parental Leave:
    Up to 80 hours of paid leave for birthing, non-birthing,…