Client Service Representative

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Client Service Representative (B2B Experience Preferred)

Location:

Bridgewater, NJ

Hours:

Monday - Friday, 8:00 AM - 4:30 PMJob Type: Full-time Starting Pay: $20 per hour

About Us:

We are a wholesale orchid grower and retailer providing premium orchids to wholesalers, garden centers, florists, and retailers throughout the Northeast. We are seeking a dependable and organized Client Service Representative to join our team. This position focuses on maintaining excellent relationships with existing clients, managing orders, and assisting new accounts during setup — ensuring every customer receives attentive and accurate service.

Key Responsibilities:

• Call existing wholesale clients regularly to take orders, confirm product availability, and make recommendations based on their needs.
• Follow up with new account inquiries and applications, providing product and pricing information and guiding them through the setup process.
• Communicate professionally by phone, text message, and email to ensure smooth coordination of orders, delivery details, and payment processing.
• Answer questions about orchid varieties, growing processes, care instructions, and post-delivery issues.
• Prepare and record sales invoices and payments accurately.
• Maintain up-to-date customer records and assist with general administrative tasks.
• Collaborate with greenhouse and delivery teams to ensure excellent service from order to delivery.
• Assist with order preparation when clients have special needs or requests.
• Maintain a positive, service-oriented attitude in every client interaction.

Requirements:

• Minimum 3 years of customer service or retail sales experience (B2B preferred).
• Excellent telephone and written communication skills.
• Strong organizational skills, attention to detail, and reliability.
• Comfortable using basic computer programs such as Word, Excel, Email, and Google Chrome.
• Willing to learn Quick Books and internal systems (training provided).
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge or interest in orchids, horticulture, or greenhouse products is a plus.
• Valid driver’s license required.
• Mandarin language ability preferred but not required.
• Ability to Commute to work in Bridgewater, NJ 08807.

Benefits:

• Health insurance
• Paid time off
• Employee discount

Why Join Us:

You’ll work closely with a small, passionate team that values long-term client relationships and attention to detail. As you grow in this role, you’ll develop valuable communication, negotiation, and client management skills. This is a great opportunity for someone who enjoys building connections, loves plants, and wants to grow in a stable, hands-on business environment.

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