More jobs:
Customer Care
Job in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listed on 2026-01-09
Listing for:
Global Channel Management, Inc.
Full Time
position Listed on 2026-01-09
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face in acquiring the skills and experience needed to fill day-to-day operational gaps. Organizations aim to reduce training and labor costs while securing top talent for their needs.
QualificationsPosition:
Customer Care Specialist I (Afternoon Shift: 1pm to 9:30pm; second shift; includes one weekend shift)
Requirements:
- Previous experience in telecommunications
- Dispatch and customer care skills
- Experience in the mass media/communications industry
- Technical problem-solving skills, especially with field technicians
- Knowledge of PC hardware through work experience
- Act as a liaison between customers and technical support teams to resolve issues
- Create work orders in a ticketing system for dispatching field technicians
- Identify errors for dispatch to field technicians or internal teams
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