AVP, Secondary Market Manager & Encompass Administrator

Bluestone Bank

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals.

Let's get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.
• Comprehensive medical with deductible reimbursement, dental, and vision coverage.
• An employer matching 401k plan.
• Training and professional development opportunities, including tuition reimbursement.
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

The Secondary Market Manager, under the direction and guidance of the Senior Vice President, Residential Lending, executes pricing strategies and secondary market loan sales, manages loan disclosure and closing activities, and acts as Systems Administrator for the Loan Origination System (LOS), Point-of-Sale (POS) and Product & Pricing Engine (PPE). This role will provide guidance and training in loan sale eligibility, closing process, process flow management and implementation, and state and federal compliance.

They will be the primary liaison with secondary market investors

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversees rate‑lock, product development, post‑closing, shipping, insuring, purchasing and the final trailing document submission.
• Manages PPE (Optimal Blue) to provide borrower pricing that meets the Bank's gain‑on‑sale margin and portfolio investment return goals.
• Oversees loan change requests, reprice requests, and extension requests in accordance with MUSA guidelines to ensure output accuracy.
• Provides support to loan originators and secondary market investors for pricing inquiries and post lock questions/inquiries.
• Assists with generating daily rate file and uploading into various technology solutions.
• Oversees loan funding and wire requests and the reconciliation of loan purchase advices.
• Develops and monitors pricing and hedging strategies for residential loans.
• Communicates internal pricing policies and procedures.
• Understands pricing for all offered mortgage loan products.
• Determines loan‑level profit‑loss figures.
• Works in a high pressure, team‑oriented, and rapidly changing environment.
• Manages multiple projects concurrently and seamlessly, switching priorities as needed.
• Manages various research projects, including tracking and analyzing industry benchmarks.
• Analyzes and suggests system changes to increase efficiency and productivity.
• Leads, manages, coaches and counsels the operations team for peak performance.
• Prepare accurate and timely performance appraisals.
• Manage to the highest integrity of loan data. Prepare and submit the HMDA Loan Application Register (LAR) annually, or more frequently as required.
• Stays abreast of the regulatory compliance environment as it pertains specifically to residential lending and banking in general, and is prepared to advance procedural changes as required.
• Works with other areas of the bank, as required, to advance departmental and/or company goals.
• Other related responsibilities as assigned.

The pay range for this position is $100,000 to $125,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue‑based metrics, and business or organizational needs and affordability.