Manager, Client Services

Description

You’re driven, resourceful, and above all else - remarkably smart. You will be responsible for building a trusted relationship with the customer contacts as well as becoming the right hand of Syneos Health account leadership, e.g., the National Business Director and internal operational subject matter experts. You will play a key role in the account’s cultivation, growth, retention, and renewal.

You will:

• Act as the customer support liaison on internal and external workstream meetings, from launch through steady state, inclusive of project close out
• Facilitate all elements of internal and customer-facing meetings including agenda creation, discussion, documentation and follow through
• Produce, manage, and present key communications including timelines, project plans, workstream updates, etc. in a user-friendly fashion
• Responsible for accurate and timely Syneos Health system updates and project documentation, including oversight of tasks owned by the Argentina-based specialist teammates

Essential Requirements:

• BA/BS or equivalent experience
• Excellent customer-facing interpersonal and communication skills both verbal and written
• Demonstrated ability to formally plan, execute, and deliver projects
• Ability to translate customer needs into operational requirements and identify key stakeholders to support those needs

Desired Requirements:

• Previous pharmaceutical or healthcare experience
• Working knowledge of account management discipline and related tools/techniques
• Knowledge of Veeva and  or other CRM and Smartsheet experience

The annual base salary for this position ranges from $80,000 to $100,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)