Digital Product Designer

Overview

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Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe.

We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

• Define and shape the experience strategy with the product team, facilitating working sessions with stakeholders and users to define key design goals and product requirements
• Create a design strategy related to research insights, execution, and continuous integration
• Synchronize customer research and map customer journeys for the constituent across teams
• Synthesize customer insights across research by each team at the journey level
• Take ownership of creating design deliverables
• Create design artifacts such as journey maps, personas, wireframes, and Figma clickable prototypes
• Build and maintain design systems
• Collaborate with Product teams to define UX success metrics and translate insights into actionable design enhancements
• Advocate for accessibility standards (e.g., WCAG) and inclusive design in all phases of the product lifecycle
• Collaborate with content strategists
• Engage with the delivery of work, empowering and providing the right tools for implementation teams to deliver sprint goals
• Identify and remove team impediments
• Work with Product owners to align the roadmap to vision and continuous insights to ensure the voice of the customer is heard
• Constantly look for better ways of solving technical problems and designing the solution, not afraid to challenge the status quo
• Attend events and sessions, promoting events, with a customer-focused approach
• Write user stories and acceptance criteria to enable development efforts related to user experience, and help manage the user-facing product backlog
• Partner with QA and product teams to validate design implementation and ensure quality standards are met
• Monitor post-launch product performance and user feedback to inform iterative design improvements
• Contribute to the governance and documentation of the design system to ensure consistency and scalability across teams

• A bachelor’s degree with 4+ years of relevant work experience, with proven experience in product design, Agile, and Scrum. Consulting experience is a plus.
• 3+ years of demonstrated functional work experience in product design, Health Tech, and eCommerce experience is a plus.
• Expert in latest design tools (e.g., Figma, Miro)
• Strong collaborator with cross-functional teams from tech, design, and business
• Proven knowledge and understanding of digital and software delivery, technology, and supporting industry principles.
• Experienced in Agile Scrum teams (i.e., agile ceremonies, managing a backlog/release plan, writing user stories), tracking team-level metrics, removing blockers (burndown chart, release burn up, etc.)
• Expertise in tools like JIRA, Azure Dev Ops & etc.
• Possess domain-specific technical expertise to support backlog development and resolve blockers for the team.
• Strong communication skills (written & verbal) with comfort in speaking with business stakeholders and collaborating in a global, matrixed environment.
• Proven problem solver who can manage and lead the team to push the solution and progress.
• Experience acting as “voice of the customer” to represent the business.

Note:

This role is eligible for our hybrid work…