Manager, Sales Engineer

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, operating in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

The Manager, Sales Engineer drives solution development, customer engagement, and sales enablement across Brother Mobile Solutions’ portfolio. This role develops and executes sales strategies that support business objectives by building strong customer relationships, identifying upsell and expansion opportunities, and delivering customized mobile print solutions. In close partnership with the sales team, the Manager engages prospects, architects solutions, and supports deal closure across key verticals, including Auto , Retail, Public Safety, and Manufacturing.

The Manager serves as the primary technical resource in both field engagements and trade show environments, providing deep expertise across hardware, software, consumables, and accessories. The role leads product demonstrations, configures proof‑of‑concept solutions, supports customer testing, and contributes to RFP responses. Success in this role requires proficiency in software configuration, deployment tools, and integration workflows to guide customers through setup and implementation.

In addition to pre‑sales and post‑sales support, the Manager delivers technical training to internal teams and channel partners to ensure organizational readiness and alignment. Acting as a conduit between Sales, Product Management, and Engineering, the role captures and communicates “voice of the customer” insights to inform roadmap decisions and continuous improvement efforts.

• Serve as the primary technical resource for the sales organization across all solution stages from discovery through deployment
• Lead product demonstrations, proof‑of‑concept configurations, and technical evaluations for prospective customers
• Provide on‑site and remote support for product integration, setup, and troubleshooting
• Partner with customers to assess business challenges, identify solution gaps, and design optimized configurations using Brother’s mobile print technologies
• Respond to RFPs/RFIs, technical documentation requests, and customer technical questions in collaboration with internal stakeholders
• Support pre‑sales and post‑sales activities, including implementation guidance, escalated issue resolution, and customer satisfaction follow‑up

• Collaborate closely with sales leadership to develop go‑to‑market strategies and value‑based solution proposals
• Participate in joint sales calls and strategic account planning to drive customer engagement and revenue growth
• Deliver technical training for internal sales teams, business partners, and customers when required
• Develop sales tools, presentations, and solution guides that highlight technical differentiators and customer success stories
• Support trade shows, industry events, and field marketing activities to demonstrate Brother’s technology leadership
• Attend and participate in account meetings (existing and prospective) on‑site and virtual

• Monitor emerging trends, competitor technologies, and market needs within key verticals (Auto , Retail, Public Safety, Manufacturing)
• Gather and communicate the voice of the customer feedback to Product Management and Engineering to inform roadmap planning
• Contribute to product development discussions by translating field insights into functional requirements and improvement opportunities
• Evaluate new technologies, software integrations, and partnerships to strengthen Brother’s…